FAQ

We have gathered frequently asked questions about robotic process automation (RPA). We hope you find them helpful. If, however, more questions arise or you just want to have a chat about RPA, contact us! We are happy to help.

What is RPA?

Intelligent robot assistant

The term RPA comes from the words Robotic Process Automation. This means automation of different tasks with robots sometimes coupled with AI.

Where is RPA commonly used?

Our clients use robots in various tasks. In most cases it involves data processing:

  • Transfer or input of information, collecting, combining and refining data, comparing and checking information
  • Complementing system data by improving the quality of an existing registry or improving inputted data
  • Fast and cost efficient way to transfer information between systems
  • Validating and testing integration

The simplest use for a robot is to read emails, getting certain attachments and inputting this information into company’s system. These types of tasks are usually time consuming and unproductive compared to the times spent and extremely tedious.

With a software robot routine tasks can be automated, giving employees time to focus on more productive and pleasant things. Happy worker is the best worker, so re-organizing the workload is guaranteed to pay itself back.

Focus on essentials

At best a software robot can almost completely take care of so called “pointless tasks”. This includes reading emails, checking work schedules, proofreading applications, payroll and countless other tasks that are repetitive, time consuming and dull.

Time and money

There are many reasons to get a robot but the most important ones are time and money. If you can cut the hours needed to do a single tasks by 30% in a month its is obvious that you save money and can allocate time to more meaningful things. A big bonus is that as the job becomes more meaningful, it increases well-being at work – and this usually can be seen as hike in productivity.

Why get a software robot?

How easy it is to implement RPA?

Today it is fairly easy to implement and start using a software robot. RPA solutions can, however, be just as robust and complex as needed. The great thing about robotic process automation is it’s adaptability and modifiability. It is not bound to one single technology or platform but rather every use has its own robot.

You only need a modest investment to start using a software robot. Also the robot doesn’t usually have any outside costs so the benefits will show very quickly.

Is RPA expensive?

Is implementing RPA time consuming?

A robot can be set up surprisingly quickly. With our new tools you can easily define the workflow of your robot (what needs to be done and in what order) and monitor them.

No. A simple desktop robot (a helper that operates desktop software for you) is fairly easy to operate and manage. In larger projects and especially with robots that need to operate between different systems the required knowledge increases but with the help of our professionals even setting up a complex RPA solution and its maintenance is straightforward and easy.

Do I need special knowledge?

Will robots replace humans?

RPA will not replace us but with its help time is freed for more important and meaningful tasks. Good examples are focusing on customer service instead of dull routines and furthermore improving the whole customer experience.

It is important to understand that the software robot is a tool that works alongside a person doing only the tasks assigned to it. Therefore it is crucial to identify where automation is needed and teach the robot to operate accordingly. Humans are needed to monitor them and solve situations that the robot cannot.

A software robot frees time to more meaningful things such as innovation, improving the business as a whole, social interaction, personal customer service, finding logic in the illogical and many other skills unique to us that a robot can never master.

Open source all the way

Our RPA solutions are based on open source Robot Framework and Python.

What technologies we use.

I want to implement RPA in my company. How do I proceed?

Our RPA professionals are always ready to assess potential automation targets and come up with an optimal solution based on the customer’s needs.

We always start with mapping the needs and planning the execution. In the assessment stage we aim to get a clear picture of the whole operation and also call into question the current processes and figure out how a robot could streamline them and make the whole operation easier to manage.

We have experience on how to take full advantage of RPA from over a hundred cases with our customers and our process of implementing robotics is efficient, straightforward and non-intrusive making it easy for our customers.

Contact us and we’ll set up a time to discuss RPA more!

 

With AI you can make predictions, read and process text better and teach the robot to operate autonomously in certain situations. For example when reading a PDF the AI evaluates how well each piece of text is read and informs the user if something needs to be checked manually. This also a good example why humans are need alongside the robots.

How can you utilize AI with RPA?

Is system integration needed?

No. RPA doesn’t require system integration and therefore is fast to implement and benefits can be seen quickly after it has been launched. Additional robots can also be activated when needed without considerable costs. 

Do we need to make software changes when using RPA?

Using a software robot doesn’t require any changes to the software used since the robot uses them just like a human – just without the mistakes and getting tired.

A robot can take away almost all of the so called “pointless” tasks so you can focus on what’s essential to the company. Repetitive, time-consuming and dull routines can indeed be delegated to a robot.

Let’s save time and money.  If you can cut the hours needed to do a single tasks by 30% in a month its is obvious that you save money and can allocate time to more productive things. As a big plus the job becomes more meaningful, increasing well-being at work – and this usually can be seen as hike in productivity.

A robot doesn’t need breaks and works tirelessly – 24/7 if needed. A robot solution has a deeper meaning too. It helps reduce mistakes and the freed up time can be utilized for more productive tasks such as customer service and increasing sales.

A robotic solution relies on finding the right targets for automation and proper utilization. The best results are achieved when RPA is used to extensively boost everyday tasks. The more repetition, the more savings and benefits are realized. When manual labor is completely automated, the benefits become substantial.

How a robot increases efficiency?

Can a robot be trusted?

A software robot doesn’t stress or make humane mistakes when tired. It can go through a hundred CVs in matter of seconds and offers recruiters candidates based on defined criteria. 

The strength of a software robot is objectivity and although it aims to mimic actions of humans, it is free from prejudice and is not interested in applicants name or gender. Only the most qualified applicants will end up to the recruiter.

One of the great things about RPA is that it can be monitored easily and the different reports bring real transparency to the processes. With RPA you lead with information because it offers vast range of data about events and performance. The reports automatically show completed tasks and possible problems but also changes in the efficiency of operations. Based on this information workflow and processes can be improved.

How trackable is RPA?

Can a robot make mistakes?

Humans make mistakes and sometimes they occur while programming the robot. In those situations we can see errors in the robot’s actions. Even these mistakes can easily be tracked down and fixed. With careful programming and testing the mistakes can be eliminated and are extremely rare.